For Primary Care and Community Specialists
Developed by the Zurich Health West – SW Non-Hospital Pandemic Response Table, this guide is intended to support your local decision-making and circumstances when re-opening your office.
Links to external sources will ensure that you always access the most up-to-date information.
Which in-person services do I start with?
Patient Communication
What patients need to know before they arrive, signage, requests for accommodation, etc.
Testing
Testing in office/elsewhere, case definition, reporting, Assessment Centres, and more.
Sanitizing
Sanitizing offices/exam rooms, electronic devices, cloth gowns/ clothing/towels, restrooms, etc.
Scheduling
How to schedule your day, decide on virtual vs. in-person visits, re-configure your EMR, and more.
In-Office Flow
Physical office set up, reducing time in office, active screening, patient messaging/signage, etc.
Business & HR
Staff scheduling, staff/ physician absences, psychosocial supports, financial transactions, teaching, etc.
Screening
How to screen over the phone, online screening tool, current symptom list, etc.
Health & Safety
Infection Prevention & Control (IPAC); PPE for COVID +/- screen, stewardship, ordering, etc.
Patient Visits
Things to consider when planning for telephone or video/virtual visits, home visits, and more.