Communicating with patients – before they arrive in office

Overall patient messaging

What patients need to know before arriving

  • Limit those attending to only those requiring care plus one caregiver/assistant if needed
  • Whether restrooms are open or closed so they can prepare appropriately
  • If waiting in car – call patient when ready to come in, message on computer to text patient (if that feature is available to you), or use restaurant-style buzzer system
  • Upon arrival: all patients use hand sanitizer and apply a mask if they do not have their own cloth mask
  • Reminder to follow visual cues to maintain physical distancing

Screening prior to coming to office

Communication tools

Signage for patients as they arrive in office

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