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Overall patient messaging
- Practical advice for talking to patients during/about COVID-19
- Virtual care guide for patients – CMA
- When should you go to the ER? (signage to come)
What patients need to know before arriving
- Limit those attending to only those requiring care plus one caregiver/assistant if needed
- Whether restrooms are open or closed so they can prepare appropriately
- If waiting in car – call patient when ready to come in, message on computer to text patient (if that feature is available to you), or use restaurant-style buzzer system
- Upon arrival: all patients use hand sanitizer and apply a mask if they do not have their own cloth mask
- Reminder to follow visual cues to maintain physical distancing
Screening prior to coming to office
- Screen patient based on current symptom list prior to and upon arrival in office.
Communication tools
- Phone:
- Sample voicemail message: “‘We are here to meet your health care needs, but due to COVID-19 there are changes in how you may access care. Please listen to this whole message to hear your options”.
- Another helpful resource: “Setting up the perfect medical voicemail greeting”
- Secure email platforms
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Social Media
- Social media: appropriate use by physicians – CPSO policy statement
- How to use social media in healthcare: a guide for health professionals
- Tips for communicating with the hearing impaired – Zurich Health West
Signage for patients as they arrive in office
- Passive screening – English
- Physical distancing – for patient areas
- Physical distancing – for staff areas and patient areas
- Physical distancing – for elevators
- Physical distancing for dog people – humorous
- Pushing back against COVID-19 – signage for patients from OCFP
- Public Health Zurich signage on how to wash hands and use hand sanitizer
- Post current symptom list somewhere for patients to see as means of self-screening
- What is virtual care?
- Site providing some good free signage
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